Frequently Asked Questions
How far in advance should I order?
For wedding cakes, we recommend booking anywhere between 6 months to a year in advance. For celebration cakes we recommend at least 4 weeks in advance, though it does depend on our current bookings as to whether we will be able to fit the order in, especially in our busy summer months. We will always try to fit orders in wherever possible.
Is delivery included in the price?
For wedding orders, delivery and set up is included in the price. For all other orders delivery is not included, as we encourage customers to collect from our address on Marlborough road, Ryde. We may be able to deliver if arranged upon booking, though a fee would be charged based on the location.
How do I store my cake?
Naked/semi-naked/buttercream/drip cakes can all be stored in the fridge in the box provided, but fondant covered cakes should be kept in a cool dry place, as moisture from the fridge will cause the fondant to become sticky.
Do I pay a deposit?
Yes - all our orders are secured with a 50% non refundable deposit. Until a deposit is paid, the booking will not be made. The remaining 50% is due two weeks before the date for wedding cakes, or a week before for celebration cakes. This can be paid by cash, card or bank transfer.
What if I need to cancel my order?
Unfortunately, as outlined in our T+C's, we cannot refund deposits once paid if an order is cancelled. The deposit secures the date for you so no one else can book in, so we may miss out on other orders and not be able to fill the space if a cancellation is made.
How do I transport my cake?
If transporting by car, we recommend that your cake goes in the boot on a flat surface, not on the back seat as this will be tilted, and definitely not on laps! We do not recommend long journeys especially in hot weather (and please don't leave your cake in a hot car!) Take corners slowly and no sudden stops. We cannot take responsibilty for what happens if you ignore this.
Terms & Conditions
All orders are secured with a 50% non refundable deposit, at which point your booking will be fully secured. Without a deposit, your cake will not be booked in. The remaining balance is due two weeks prior to delivery/collection date for wedding cakes, and one week for celebration cakes, unless specified otherwise. Failure to pay this balance may result in the cancellation of your cake and your date being made available to someone else as well as retaining of the 50% deposit. Cancellations before final payment will result in the 50% deposit being retained. Changes to the design of the cake may incur an additional charge and must be finalised at least 2 weeks before delivery/collection date. Changes to the date may result in cancellation of the cake and retaining of the 50% deposit. If entire balance has been paid prior to cancellation, 50% deposit will be kept but the remaining may be returned if cancelled more than 6 weeks before the delivery/collection date for wedding cakes, or 2 weeks for celebration cakes - if cancelled within the 6 week/2 week window before the delivery/collection date, the whole balance will be kept. Deposits cannot be transferred to another cake in the case of cancellation. In the unlikely event that Gladys May Cakery is unable to fulfil your order for reasons other than those stated above, the deposit will be fully refunded. If flowers are to be added, they must be delivered the day before the wedding or arranged to be left in a safe place for us at the venue. Toppers must be delivered the week before the wedding date, or left in a safe place at the venue if delivering. Portion sizes are based on approx. 1”x1”x4” pieces suitable post dessert. Upon collections of celebration orders, we will always show customers the finished product to confirm the quality of the cake/s. We do not take responsibility for any damage that comes to cakes/cupcakes/biscuits after collection. Upon delivery/collection cakes should be inspected to ensure their quality and that they are free of damage, as we do not accept responsibility for any damage caused after the receipt of the cake. This includes during summer due to hot weather conditions, eg. if it is not possible for the cake to be kept in a cool place. We will always take a photo upon delivery and set up of wedding cakes to confirm it’s appearance upon leaving. If collecting or transporting a wedding cake yourself, we will issue a guide to transporting your cake safely (it is at the buyer's risk to ignore this guide.) If renting a cake/cupcake stand, this must be returned in good condition within two weeks of the wedding/celebration date. If returned outside of this time, or if returned broken, damaged or with missing parts, the refundable deposit may be kept in order to purchase a new stand.