Frequently Asked Questions
Do I pay a deposit?
Yes - all my orders are secured with a 50% non refundable deposit. Until a deposit is paid, the booking will not be made. The remaining 50% is due two weeks before the date for wedding cakes, or a week before for celebration cakes. This can be paid by cash, card or bank transfer.
How far in advance should I order?
For wedding cakes, I recommend booking anywhere between 6 months to a year in advance. For celebration cakes I recommend at least 3-4 weeks in advance, though it does depend on my current bookings as to whether I will be able to fit the order in, especially in my busy summer months. I will always try to fit orders in wherever possible.
Is delivery included in the price?
For wedding orders, delivery and set up is included in the price. For all other orders delivery is not included, as I encourage customers to collect from my address in Binstead. I may be able to deliver if arranged upon booking, though a fee would be charged based on the location.
What if I need to cancel my order?
Unfortunately, as outlined in my T+C's, I cannot refund deposits once paid if an order is cancelled. The deposit secures the date for you so no one else can book in, so I may miss out on other orders and not be able to fill the space if a cancellation is made.
How do I store my cake?
Naked/semi-naked/buttercream/drip cakes can all be stored in the fridge in the box provided, but fondant covered cakes should be kept in a cool dry place, as moisture from the fridge will cause the fondant to become sticky. Brownies and blondies will become fudgy in the fridge and gooier at room temp. Strawberries should be stored in the fridge.
How do I transport my cake?
If transporting by car, I recommend that your cake goes in the boot on a flat surface, not on the back seat as this will be tilted, and definitely not on laps! I do not recommend long journeys especially in hot weather (and please don't leave your cake in a hot car!) Take corners slowly and no sudden stops. I cannot take responsibility for what happens if you ignore this, or if any damage comes to your cake whilst transporting.
Do you cater for allergies?
While I am more than happy to cater for dietary requirements/preferences, I cannot guarantee that all my bakes will be completely allergen free as I work in a kitchen that handles gluten, dairy, egg, soya and nut products. Please keep this in mind when ordering.
Terms & Conditions
All orders are secured with a 50% non refundable deposit (unless stated otherwise), at which point your booking will be fully secured and a receipt sent. Without a deposit, your cake will not be booked in. The remaining balance is due two weeks prior to delivery/collection date for wedding cakes, and one week for celebration cakes and other orders, unless specified otherwise. Please read your receipt carefully to confirm all details are correct and inform me of any problems as soon as possible. Failure to pay the remaining balance may result in the cancellation of your cake and your date being made available to someone else as well as retaining the 50% deposit. Cancellations before final payment will result in the 50% deposit being retained. Changes to the design of the cake may incur an additional charge and must be finalised at least 2 weeks before delivery/collection date. Changes to the date may result in cancellation of the cake and retaining of the 50% deposit. If entire balance has been paid prior to cancellation, 50% deposit will be kept but the remaining may be returned if cancelled more than 6 weeks before the delivery/collection date for wedding cakes, or 2 weeks for celebration cakes - if cancelled within the 6 week/2 week window before the delivery/collection date, the whole balance will be kept. Deposits cannot be transferred to another cake in the case of cancellation. In the unlikely event that Gladys May Cakery is unable to fulfill your order for reasons other than those stated above, the deposit will be fully refunded. If flowers are to be added to a wedding order, they must be delivered the day before the wedding or arranged to be left in a safe place for me at the venue. Toppers must be delivered the week before the wedding date, or left in a safe place at the venue if delivering. Portion sizes are based on approx. 1”x1”x4.5” pieces minimum, suitable post dessert for wedding cakes unless otherwise specified. Prior to collection of celebration orders, I will always aim to show customers the finished product to confirm the quality of the cake/s via photograph. I do not take responsibility for any damage that comes to the product after collection. This includes during summer due to hot weather conditions, eg. if it is not possible for the cake to be kept in a cool place. I will always take a photo upon delivery and set up of wedding cakes to confirm it’s appearance upon leaving. If collecting or transporting a wedding cake yourself, I will issue a guide to transporting your cake safely and ask for a signature upon receipt (it is at the buyer's risk to ignore this guide.)
Updated Covid-19 policy for weddings, from July 2021:
In case of further covid restrictions taking place in the future, the following will apply to all wedding cakes booked:
Cancellations and postponements:
I am often fully booked months in advance, especially during the busier summer period, and it is very likely that I will have already turned down many other bookings for the date your wedding is booked on, meaning the postponement will incur me a loss. For certain cakes I will have booked out several days to prepare decorations, which would incur an even larger loss. For this reason, if you cancel during these months (April-September 2022), the whole deposit would be kept to help rectify the loss not only for your cake, but for the orders I turned down/could have booked in. This would also apply if the wedding is postponed but I am unavailable for the new date, as it would still count as a cancellation.
Outside of these months (April-September 2022) if you cancel your wedding but do not rebook, or if I am unavailable for the new date resulting in cancellation, £50 of your deposit will be kept and the remaining can be transferred to another celebration order/orders for 2022, where I have availability. To try and avoid this please provide me with several options for new dates before booking, and I will do my best to accommodate you. Alternatively the deposit can be kept until you decide to rebook your wedding.
If new restrictions mean you no longer need a cake as large as the one you have booked (i.e. restrictions of 6, 15, or 30 guests) and you are choosing to go ahead with the wedding, you will be given the option of changing to a smaller size. Depending on the deposit paid, a payment may still be required 2 weeks before the wedding date. If the cake value is equal to the deposit paid then no extra payment will be required. Alternatively, if the cake required now has a lower value that the deposit paid, you will be given the option to carry the remaining amount over to another cake in the future i.e. a birthday cake. If you choose to postpone your wedding because of these restrictions, I will need to know ASAP (the above terms will apply between June and October 2021.)
Alternatively, if you want to increase the size of your wedding cake please let me know as soon as possible. This will be subject to my availability.
If you have postponed your wedding from 2020 to 2021, then from 2021 to 2022, and wish to postpone again (outside of lockdown or restrictions of 6, 15, or 30 people), a £50 rebooking fee will be required. The same will apply if you have rebooked more that 3 times. If rebooking again further to this, it will be treated as an entirely new booking and the deposit would be kept and need to be paid again. If cancellations are made after rebooking several times, the entire deposit would be kept.
In the case of further national lockdown falling on the date of your wedding (where weddings are not allowed) I will be happy to postpone the wedding and carry the deposit over to an agreed upon date in the future. Cancellations will be as outlined above.
If cancellations are not relating to reasons involving covid restrictions, the entire deposit would be kept as normal.
Please let me know as soon as possible if you wish to change the size of your wedding cake or postpone your wedding due to new or existing restrictions, as I will always try my best to accommodate my customers where I can.
Please note, as soon as there are no more covid restrictions relating to weddings, the terms and conditions will revert back to normal.
I hope you can understand these new policies during these difficult times, and thank you for your custom.